Chestnut Park Real Estate Limited, Brokerage (collectively “Chestnut Park” or “we” or “our”) respect your right to privacy. We recognize the importance of protecting the personal information you provide to us during your visit to our website and are committed to maintaining the confidentiality and security of the personal information that we collect.
For the purposes of this statement, “personal information” means information about an identifiable individual, including but not limited to contact information, such as name, address, e-mail address, telephone number, demographic or household information, and credit and financial information.
HOW WE USE THE PERSONAL INFORMATION
We only collect personal information that is directly related to our business activities. By entering personal information onto our website, you are thereby consenting to the processing of your personal information for our business purposes with respect to your current home sale and/or prospective home purchase, market research, or for the reasons more particularly described in your real estate transaction. The amount and the type of information collected will be limited to that which is needed to fulfill the identified purpose(s).
Broadly speaking, we use personal information for the following purposes:
- To respond to customer service requests for information.
- To provide you with customer service.
- To conduct, process, and complete transactions with you.
- To make available, promote, and offer properties, services, products, and/or special offers.
- To administer a contest, promotion, survey, or other website feature.
- To send periodic emails regarding your interest in property listings and services.
- To improve and customize the content and/or layout of our website for individual visitors.
- To enable us to better serve you.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We have taken appropriate measures to protect the confidentiality and security of personal information collected and stored in our databases. Although appropriate security measures have been put in place to protect against the unauthorized access, use, alteration or loss of personal information, you should be aware that any information transmitted over the Internet may be intercepted by third parties. We do not assume any liability for interception, misuse, or alteration of any information transmitted over the Internet.
Except as may be required by law, internal compliance guidelines are stored as part of routine information technology backup. We will endeavour to retain personal information only for so long as it is necessary to fulfill the purpose for which the personal information was collected.
WHO SEES YOUR PERSONAL INFORMATION
Access to your personal information will be restricted to only those persons who need the information in order to carry out our business activities. We do not disclose your personal information without your consent other than where specific reference is made when you provide such personal information or where disclosing that personal information to third parties is directly related to our business activities or necessary in order to provide you with information, products, or services. We may also disclose your personal information where we are required to do so by law.
With respect to our business activities, your personal information may be provided to the following third parties:
- Our legal advisors, accountants, and/or auditors.
- The real estate agent and/or broker who introduced you to us.
- Data processing companies that contract with us and/or process our marketing campaigns on our behalf.
- To collect a debt owed to Chestnut Park by the individual or client.
- To data processing companies that handle or process marketing campaigns on our behalf.
- An insurance company providing coverage to us or to you.
- Any relevant governmental authorities or agencies.
- Any other parties disclosed in agreements of purchase and sale that are signed by you.
- To comply with a subpoena, a warrant, or an order made by a court or other body with appropriate jurisdiction.
- As required by applicable law.
HOW WE COLLECT PERSONAL INFORMATION
Wherever possible, personal information will be collected directly and with consent from the individual to whom it pertains; however, we may, on occasion, collect personal information from third parties.
For each visitor to our website, our server may recognize the visitor’s domain name, IP address and, email address (where applicable). We collect the visitor’s domain name and/or IP address, aggregate information on what web pages visitor’s access and information voluntarily given by visitors, such as personal information, survey information and/or site registrations.
We may also collect some basic information regarding the use of our website. This type of non-identifiable information can be collected automatically, not by registration or the completion by you of any online surveys, forms, or questionnaires. This information could include the amount of traffic visiting the website, which webpages are visited and for how long, the type of internet browser being used, the type of computer operating system being used, and the domain name of the website from which a link is made to our website. This information is used only in the aggregate to help us better understand trends and patterns evolving in the marketplace, which will, in turn, allow us to improve the quality of our website.
GOOGLE ANALYTICS AND GOOGLE ADWORDS
We use Google Analytics, which allows us to gather and analyze information about the areas that you visit on our website that will be used to personalize our website in accordance with your interests and assumed preferences. Google Analytics is a web analytics service provided by Google.
RIGHT TO ACCESS TO PERSONAL INFORMATION
You can ask to see the personal information that we hold about you. If you want to review, verify, or correct your personal information, you should contact our Privacy Officer using the contact information set out below. Please note that any such requests must be in writing. While you have the right to access your personal information, that right is not absolute. We may refuse to provide you access to your personal information where such refusal is permitted or required by applicable law. We will endeavour to inform you of the reasons why, subject to any legal restrictions, access has been denied.
CONSENT AND UNSUBSCRIBE
You may change or withdraw your consent at any time. If you have received correspondence from us and no longer wish to receive any more correspondence in the future, please let us know by contacting us using the contact information set out below. We will, subject to legal or contractual restrictions and reasonable notice, ensure your name is removed from our distribution list(s).
Commercial electronic communications sent by Chestnut Park will include a link that provides users the ability to opt-out of our mailing lists. To do this, click the unsubscribe link at the bottom of any email sent by Chestnut Park. You will be automatically removed from our subscription list upon unsubscribing.
This website also provides users the opportunity to opt-out of our mailing lists. To do this, click on the “unsubscribe” link. You should be automatically removed from our subscription list upon unsubscribing.
Chestnut Park Real Estate Brokerage
1300 Yonge Street, Suite 100
All complaints will be investigated as soon as is practicable in the circumstances.
Updated: October, 2023